Service Rules & Policies
Last updated: 4 September 2026
These rules apply to every mechanic and provider on the Mendly partner network. They cover how you accept jobs, work with customers, and keep your account in good standing. Tap a section below to expand it.
- Only verified mechanics can accept service requests
- Services must match your approved skills and tools
- Valid documents and certifications must remain active
- Accept jobs only when available
- Respond within the required time window
- Repeated declines may affect job visibility
- Clearly communicate service charges before starting
- Do not demand extra charges without customer approval
- Payments must be completed through the app
- Cash payments outside the app are not allowed
- Avoid unnecessary cancellations
- Inform customers if unable to complete a job
- Repeated cancellations may lead to account review
- Be respectful and professional
- No abusive or inappropriate behavior
- Do not request personal information from customers
- Do not misuse customer property
- Perform only agreed services
- Use proper tools and safe practices
- Ensure work is completed honestly
- Misleading or incomplete service is not allowed
- Follow all safety guidelines
- Obey traffic and local laws
- Do not perform illegal or unsafe repairs
- Ensure customer and personal safety at all times
- Customers may rate your service
- Ratings affect job priority and visibility
- Do not ask customers to change reviews
- No fake jobs or false claims
- No document tampering
- No misuse of the platform
- Fraud may result in permanent suspension
Mendly may:
- Issue warnings
- Temporarily suspend accounts
- Permanently deactivate accounts for violations
- These rules may be updated from time to time.
- Continued use of the app means you accept the latest version.
- If you face any issue or notice misuse, report it via the app or contact support.