Safety Guidelines
Last updated: 4 September 2026
Every mechanic and provider on the Mendly partner network must follow these safety guidelines on each job, from personal protective gear to how to handle an emergency. Tap a section below to expand it.
- Wear proper safety gear (gloves, reflective vest, helmet if needed)
- Park your vehicle safely before starting work
- Use hazard lights and warning triangles
- Avoid working in unsafe conditions (poor lighting, heavy traffic)
- Be respectful and professional at all times
- Confirm the issue before starting service
- Do not ask for personal favors or cash outside the app
- Avoid arguments or confrontations
- Ensure the customer vehicle is safely parked
- Do not block traffic
- Follow local traffic laws
- Do not attempt unsafe repairs on highways
- Use proper tools for each job
- Do not use damaged equipment
- Keep tools away from children and bystanders
- Safely store fuel and flammable materials
- Stop service if conditions become unsafe
- Contact emergency services when required
- Use the in-app emergency support option
- Prioritize life and safety over service completion
- Provide honest service and pricing
- Do not perform unauthorized repairs
- Do not misrepresent service outcomes
- Any misuse may result in account suspension
- Hold valid licenses and permits
- Follow local laws and regulations
- Ensure insurance requirements if applicable
- Mendly is not responsible for illegal activity
- If you experience or notice any unsafe behavior, report it immediately through the app or contact support.